Covid-19 Care

COVID-19 CARE

Singer Group Hotels

The Family Business with Big Business Thinking

Our commitment to care, well-being and hospitality comes from our family to yours and underpins the spirit of our brand.

 

 

 

 

Covid-Care Program

As part of our Covid-Care Program, we have implemented a series of safety and wellbeing standards across our hotels, with specific measures that vary according to the needs of specific hotels and that of our guests.

 

  • Enforcement of compliance, along with best practices, by Hotel Management

  • Health screenings for both guests, staff and suppliers

  • Pre- and digital check-ins available

  • Contactless and digital checkout available

  • Flexible cancellation policies

  • Sanitiser stations prominently placed throughout hotels

  • Frequent and specialised deep cleaning of our public areas

  • Enhanced food safety and hygiene protocols, as well as meal solutions to suit guests’ needs

  • Revised maximum capacity guidelines and reconfiguration of meeting room set-ups

  • Commitment to enhanced levels of cleanliness

  • Housekeeping and room servicing options to ensure guests’ comfort along with health and safety compliance

  • Deep-cleaning and sanitisation of rooms, and where possible, rooms to remain unoccupied for 24 hours

  • Strict laundry protocols including washing at very high temperatures

  • Increased frequency of cleaning and servicing of of air units

  • Employee hygiene protocols that include travel to and from work, arrival on shift, end of shift and arrival at home

 

Our top priority is welcoming guests and colleagues back safely, with our renowned family hospitality.